Refund and Returns Policy

Thank you for shopping at Karen Paschal Jewelry. We strive to provide you with exquisite fine jewelry that exceeds your expectations. However, we understand that situations may arise where you may need to seek a refund. This Refund Policy outlines the conditions and procedures for requesting a refund.

1. Return Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition, unused, and in its original packaging.

• The return request must be initiated within [number of days, e.g., 14 days] from the date of delivery.

• Customized or personalized items are not eligible for a refund unless they are defective or damaged upon arrival.

2. Return Process

If you wish to request a refund, please follow these steps:

a) Contact Customer Support: Reach out to our customer support team at [customer support email/phone number] to initiate the return process. Please provide your order number and the reason for the return.

b) Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.

c) Secure Packaging: Ensure the item is securely packaged in its original box with all accessories and documentation.

d) Shipment: Ship the item using a trackable and insured shipping method to the address provided in the return instructions. You are responsible for the return shipping costs.

3. Inspection and Refund

Upon receiving the returned item, our team will inspect it to verify its condition and compliance with our return policy. Once approved, we will process the refund to your original payment method. Please allow [number of days, e.g., 7 days] for the refund to be reflected in your account.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Gift cards or digital gift certificates.

• Items returned without an approved RA number.

• Items that show signs of wear, damage, or alterations not done by Karen Paschal Jewelry.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for another, please follow the return process, and you can place a new order for the desired item separately.

6. Damaged or Defective Items

If the item you received is damaged or defective, please contact our customer support team within [number of days, e.g., 3 days] of receiving the package. We will arrange for a return, replacement, or repair, depending on the specific circumstances.

7. Contact Us

If you have any questions or need assistance with the refund process, please contact our customer support team at [email protected].